Cancellation & Refund Policy – Hotel Ivory Towers
Last Updated:15/03/2026
At Hotel Ivory Towers, we understand that travel plans can change. This Cancellation & Refund Policy outlines the terms under which reservations may be modified, canceled, or refunded.
- General Cancellation Policy
Cancellation terms vary based on the rate plan and room type selected during booking.
1.1 Standard Rate Bookings
- Free cancellation up to 24hrs before check-in date.
- Cancellations made after the free cancellation window will incur a charge of fully 100 %
- Failure to arrive (no-show) will result in a [insert % or full amount] charge.
1.2 Non-Refundable Bookings
- Full payment is required at the time of booking.
- No cancellations, modifications, or refunds are permitted for non-refundable rates.
1.3 Advance Purchase or Promotional Rates
- Special rates may have unique cancellation conditions.
- Terms will be clearly stated at the time of booking.
- These rates are usually non-refundable.
- Group Bookings (5 Rooms or More)
Group reservations may have separate cancellation schedules based on group size, season, and contracted terms.
General guidelines:
- Free cancellation upto 48 Hours before arrival.
- Deposits may be non-refundable depending on group agreements.
- Late cancellations may result in charges up to 100% of the booking value.
Please contact our reservation team for group-specific terms.
- Modification Policy (Changing Dates or Details)
- All modifications are subject to room availability and applicable price differences.
- A modification request is not confirmed until the hotel sends written approval.
- Changing dates may result in higher room rates during peak periods.
- No-Show Policy
If a guest fails to check in on the scheduled arrival date without notifying the hotel:
- Free cancellation upto 48 Hours before arrival.
- Deposits may be non-refundable depending on group agreements.
- Late cancellations may result in charges up to 100% of the booking value.
- Early Departure Policy
If a guest checks out before the scheduled departure date:
- Free cancellation upto 48 Hours before arrival.
- Deposits may be non-refundable depending on group agreements.
- Late cancellations may result in charges up to 100% of the booking value.
- Refund Process
6.1 Eligibility for Refund
Refunds will be granted only for bookings that meet the cancellation terms outlined above.
6.2 Refund Method
- Refunds will be issued to the original payment method used for the booking.
- For cash deposits, refunds may be processed via bank transfer.
6.3 Refund Timeline
Refunds may take:
- 5–7 business days for card payments
- Up to 14 days for international transactions
These timelines may vary depending on your bank or payment provider.
- Force Majeure (Unforeseen Circumstances)
Hotel Ivory Towers is not liable for delays or cancellations caused by:
- Natural disasters
- Political unrest
- Government restrictions
- Epidemics/pandemics
- Any events beyond the hotel’s control
In such cases, the hotel may offer:
- Rebooking for a future date, or
- Credit vouchers (subject to management approval)
- How to Cancel or Modify Your Booking
You may cancel or modify your reservation through:
- Our Website: hotelivorytowers.com
- Email: info@hotelivorytowers.com
- Phone: +91 99452 66452 / Land Line :: 821 4545112
- Booking Partner/OTA: If you booked through a third-party platform, their cancellation and refund rules apply.
- Contact Us
For assistance with cancellations or refunds, contact:
Hotel Ivory Towers
Email: info@hotelivorytowers.com
Phone: +91 99452 66452 / Land Line :: 821 4545112
Address:Hotel Ivory Towers, # 93, Kalidasa Road, VV Mohalla, Mysuru 570002